Terms & Conditions

Last updated: October 2026

These terms apply to all Work carried out by CollabNik.

CollabNik is the trading name of Nikola McRobb (known professionally as Nikola Holdham), a sole trader based in Aberdeenshire, Scotland (“CollabNik”). “Client” means the business or person CollabNik is working with.

Definitions

“Work” means the services CollabNik provides to The Client.

“Quotation” means the quote or proposal CollabNik provides to the Client

“The CollabNik Website” is www.collabnik.co.uk

“Round of Changes” means one set of requested changes to the Work delivered

“Add-ons” means in addition to any of the advertised Packaged on the Collabnik Website.

1. Terms and Conditions

1.1 The Quotation shall set out the specifics of the Work. Where the Quotation differs from these terms, the terms of the Quotation shall take precedence.

1.2 Quotations shall be valid for 30 days.

1.3 The Work agreement shall commence upon payment of the deposit, or the full payment.

1.4 The Quotation shall detail the scope of the Work, the price and the timescale.

1.5 Any changes to the Work scope shall be agreed in writing prior to commencement.

1.6 A period of 10 working days is offered for the acceptance of the Work, thereafter, Work shall be treated as accepted.

1.7 Where the Client delays the Work in excess of 7days, CollabNik shall invoice for the Work completed to the date.

1.8 Work, including Packages on the CollabNik Website, that is under £300 shall be paid in full before any Work commences.

1.9 Staged payments may be arranged for larger scopes of Work or Packages over £300.00. Any staged payments shall be set out within the Quotation.

1.10 Work shall be paused for any payment that is 7 days or more overdue, and shall not recommence until the immediate repayment of the remaining balance.

1.11 Packages listed on the CollabNik Website (such as the Starter website or Standard Operating Procedures (SOP) starter kit) are fixed price and shall include only what is listed for that Package. Anything else shall be quoted separately or charged as an ‘Add-on’. (Most frequently used Add-ons are listed on the CollabNik Website as examples).

1.12 Starter Website Rounds of changes

(a) A ‘round of changes’ shall:

(i) be sent in a single email or document, within 10 working days from delivery of the Work

(ii) cover changes to existing content, wording, images, colours and layout; and

(iii) shall not include new pages, new features, a change of design direction or anything outside the agreed scope. Where required, any significant change requests, be treated under a new Quotation.

(b) Two Rounds of changes shall be provided free of charge from delivery of the Work

(d) Upon completion of one Round of Changes and additional requested changes shall use a new Round of Changes.

(e). Rounds of changes not used within 30 days of the Work being delivered shall expire.

(f) Additional Rounds of Changes shall be charged at the add-on price shown on the CollabNik Website at the time of booking.

1.13 Hourly and day-rate Work

(a) Time shall be recorded in 15-minute blocks and invoiced monthly in arrears.

(b) Where there is an estimate of time, the Client shall be informed before the Work exceeds that estimate by more than 10%.

1.14 Training, “Show me how” and Untangle sessions

(a) Sessions shall be paid in advance.

(b) You may rearrange the agreed date of a session free of charge by giving a minimum of 7 days’ notice.

(d) Collabnik reserves the right to defer a session and the Client shall be entitled a full refund of monies paid or a new starting date may be agreed by both parties.

(e) Where a package is booked within one month of an ‘Untangle Session’ (see CollabNik Website), the session fee shall be deducted from the package price. This credit may be used once only and cannot be exchanged for cash.

1.15 Additional hourly support

(a) Additional hourly support, including the 10 hour bundle shall be paid in full before any Work commences.

(b) The ‘10 hour Bundle’ shall expire after three calendar months from initial payment. Any bundle hours not used within three months of payment shall expire and are not refundable.

1.16 Payment Terms

(a) Invoice payment shall be made within 14 days of CollabNik providing the invoice to the Client.

(b) VAT is included within the price.

(c) If payment is late, CollabNik may pause the Work until the outstanding invoice is paid. For business clients, CollabNik reserves the right to claim statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

(d) Third-party costs, such as domains, hosting, software subscriptions, plugins or stock images, shall be paid by You. Wherever possible, these shall be set up in Your name and on Your account.

1.17 To be provided by the Client

(a) provide the information, content, access and decisions required for the Work, in reasonable time;

(b) ensure You hold the right to use any content, images or materials You provide;

(d) change any temporary access provided to me once the Work is finished; and

(e) keep Your own backups of Your important data and content.

1.17 Where the Work is delayed while waiting on You, the timescale shall be extended accordingly. Where the Work is paused for more than 30 days due to a delay on Your side, I may invoice You for the Work completed to date.

2. Ownership

2.1 Third-party software, themes, fonts and images shall remain subject to their own license terms.

Ownership of the Work passes upon Completion of the Work and its full and complete payment.

My ownership of templates, checklists, prompts, processes and ways of working shall remain mine. You shall have the permanent, non-exclusive right to use them as part of the Work.

2.2 With Your agreement, I may show the Work on my website, on social media and in case studies, including Your business name, logo and screenshots

2.3 I shall never share confidential information in a portfolio.

3. How I use AI

3.1 AI tools, such as Claude and ChatGPT, form part of how I work. I use them to research, draft, plan, build and troubleshoot, which helps me work efficiently and keep my prices down.

3.2 All Work shall be checked by me. I remain responsible for the Work I deliver, whatever tools were used to create it.

3.3 I shall not put Your confidential information, or personal information about Your customers or staff, into AI tools unless this has been agreed with You in advance and is needed for the Work. Where it is, I shall use the minimum necessary, in line with my Privacy Policy.

3.4 Where the option is available, I shall use settings that prevent my data being used to train AI models.

3.5 AI tools can make mistakes. Where AI has helped create content for You, such as website text or SOPs, You shall check that it is accurate for Your business before relying on it, particularly anything of a legal, financial, health or safety nature.

3.6 In “Show me how” sessions I may teach You to use AI tools Yourself. After the session, You shall be responsible for Your own accounts with those tools and for any information You put into them.

3.7 Once You have paid in full, You shall own the finished Work in accordance with section 6, including anything created with the help of AI. AI tools can sometimes produce content similar to existing material, so where it matters (for example logos or brand names), I recommend a final check before You rely on it.

3.8 If You would prefer that I do not use AI tools on Your project, or on parts of it, You shall tell me before the Work starts. This may affect the price or timescale, and I shall tell You if it does.

4. Confidentiality

4.1 Each party shall keep the other’s confidential information private and shall use it only for the Work, unless required by law to disclose it.

4.2 This obligation shall continue after the Work ends.

5. Data protection

5.1 My Privacy Policy explains how I handle Your personal information.

5.2 Some projects involve personal information belonging to Your customers, staff or others. For that information:

(a) You are the controller and I act as Your processor;

(b) I shall only use it on Your written instructions and for the agreed Work;

(d) I shall only use reputable sub-processors, such as hosting or cloud providers;

(e) I shall notify You without undue delay if I become aware of a data breach affecting it;

(f) I shall help You respond to data subject requests where reasonable; and

(g) I shall delete or return it when the Work ends, unless the law requires me to retain it.

6. Liability

6.1 I shall carry out the Work with reasonable care and skill.

6.2 For business clients, my total liability to You in connection with a project shall be limited to the fees You paid for that project. For ongoing support, it shall be limited to the fees You paid in the previous 12 months.

6.3 I shall not be liable for:

(a) loss of profits, revenue, data or business opportunity;

(b) indirect or consequential loss;

(d) issues arising from content, instructions or access You provided.

6.4 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

7. Ending the Work early

7.1 Either party may end a project by giving written notice. You shall pay for the Work done up to that point, plus any third-party costs already committed.

7.2 Deposits cover the Work done and time reserved, and shall be refundable only to the extent that they exceed the value of the Work already carried out.

7.3 Either party may end the agreement immediately if the other seriously breaches these terms and fails to remedy the breach within 14 days of being asked to do so.

8. If You are a consumer

8.1 If You are buying as an individual rather than a business, You have legal rights that these terms do not affect.

8.2 This includes a 14-day right to cancel when You agree a contract with me remotely.

8.3 If You ask me to start Work within those 14 days and then cancel, You shall pay for the Work done up to that point.

9. Events outside our control

9.1 Neither party shall be responsible for delays caused by events outside their reasonable control, such as illness, power or internet outages, or platform failures.

9.2 In such an event, each party shall keep the other informed and both shall agree a way forward.

10. General

10.1 These terms, together with the Quotation, form the whole Agreement.

10.2 Any changes to our agreement shall be agreed in writing. Email is acceptable.

10.3 These terms shall be governed by Scots law, and the Scottish courts shall have jurisdiction. If You are a consumer living elsewhere in the UK, You may also bring proceedings in Your local courts.

Questions

If anything here is unclear, please email nikki@collabnik.co.uk. I would rather talk it through